Malichus Service & Care

After-sales support is part of the purchase, not an afterthought. This is the service route for eligible watches purchased through Malichus.

How the process works

1. Contact us: share your order number, watch model and a clear description of the issue.
2. Initial review: we determine whether the request appears to fall under warranty, routine adjustment or paid service.
3. Inspection: when physical inspection is required, we provide the next shipping or handover instructions.
4. Service decision: covered work proceeds according to the warranty terms; excluded or non-warranty work is discussed before paid work is approved.
5. Functional check and return: the watch is checked after the approved work before it is returned to you.

Before contacting us

Have your order number, watch model, photos or video of the issue if relevant, and a short description of when the issue started.

Start a service request → · Read the warranty policy →