سياسة الاسترداد
At Malichus, we work directly with our official partners ATOWAK and OLTO-8 to ensure all orders are shipped safely and professionally from the manufacturers.
Your satisfaction is important to us, and we proudly offer a 30-day return window for most items, provided they remain in unused condition and in their original packaging.
For assistance, contact us anytime at:
Email: info@malichus.com
Phone/WhatsApp: +962777759141
1. Return Eligibility – 30 Days
You have 30 days from the date of receipt to request a return.
To qualify:
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The watch must be unused, undamaged, and in original packaging, including all documentation and accessories.
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Items with non-returnable labels, personalized goods, or free gifts are not eligible.
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Products returned in incomplete or damaged condition may be refused.
2. How to Start a Return
Please contact us at info@malichus.com with:
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Order number
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Product name
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Reason for return
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Photos or videos showing any defect, incorrect item, or discrepancy
After evaluating your request, we will send you the return instructions and the correct return address.
Note: Do not ship returns to the address printed on your package. That address is not valid for returns.
3. Shipping Costs for Returns
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For returns not related to quality issues, the customer is responsible for:
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Return shipping fees
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Any customs duties or taxes
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A standard deduction from the refund to cover the original shipping cost:
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30 USD average for OLTO-8 products
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50 USD average for ATOWAK products
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For defective, damaged, or incorrect items, Malichus will coordinate a proper solution according to manufacturer policy.
4. Refund Processing
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After the returned item is received and inspected, you will receive an email confirming approval or rejection.
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If approved:
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Refunds without returns (special cases) are processed within 2 business days.
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Refunds involving returns are processed within 3 business days after inspection.
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Refunds are always issued to the original payment method.
5. Late or Missing Refunds
If your refund hasn’t appeared:
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Check your bank account.
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Contact your credit card provider.
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Contact your bank—processing times vary.
If it still does not appear, contact us at info@malichus.com.
6. Order Cancellation
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Orders cancelled within 12 hours of purchase are fully refundable.
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Orders cancelled after 12 hours but before shipping may incur a 15% cancellation fee.
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Orders already shipped cannot be cancelled. Customers may request a return after receiving the item under the policy above.
7. Contact Us
For any questions or support regarding returns, refunds, or order issues:
Malichus Customer Support
+962777759141
info@malichus.com
www.malichus.com
We respond within 24 hours and are committed to ensuring a smooth and professional experience.
